See Our Locations
Merseyside (head office)
Heatons Group Ltd
Unit 9, Plantation Road, Bromborough, Merseyside, CH62 3QG
0151 649 6000
Vehicle Charging Available
Cheshire
Heatons Group Ltd
Unit 2, Newman Close, Congleton, Cheshire, CW12 4TR
Vehicle Charging Available
Cumbria
Heatons Group Ltd
14a Hartness Road, Gilwilly Ind. Estate, Penrith, Cumbria, CA11 9BD
Vehicle Charging Available
Need Help? Get in touch with our expert team
sales@heatons.co.ukNeed Help? Get in touch with our business supplies team
Need Help? Get in touch with our office interiors team
Need Help? Get in touch with our design & print team
Need Help? Get in touch with our promotional gifts team
Need Help? Get in touch with our workwear & ppe team
Need Help? Get in touch with our facilities supplies team
- General Enquiries
- Business Supplies
- Office Interiors
- Design & Print
- Promotional Gifts
- Workwear & PPE
- Facilities Supplies
frequently asked questions
Whether you're a new customer or a long-time user, this section is designed to provide you with quick reference guide to some of our frequently asked questions.
If you don't find what you're looking for, please don't hesitate to reach out to our support team.
Are you ISO accredited?
Yes, we are ISO9001, ISO14001, ISO45001 accredited. You can view our certification here.
What is your VAT number?
GB392408345
What is your company registration number?
Registered in England No. 1995153
I have only received part of my delivery, where is the rest?
Please double check your delivery note, as the missing items may due to follow on. You can also check the progress of your order, line by line, when logged in online, within your dashboard.
If you're confident you're missing a product that should have been delivered, contact our customer services team - You can email us on sales@heatons.net or call on 0333 999 0000.
What if I want to return a product?
You are free to return any stationery item, in its original, unmarked, undamaged packaging, within 10 days of delivery. Contact customer services at sales@heatons.net or call 0333 999 0000 arrange for the goods to be returned.
Certain products may be subject to additional returns conditions beyond those already in force.
