Meet HUGO - Your AI Online Assistant
Meet HUGO, the newest member of the Heatons Group customer services team. Designed to provide around the clock support, HUGO marks a significant leap forward for Heatons Group.
Heatons Group are delighted to welcome the newest member of the Heatons Group customer services team, HUGO.
HUGO is our brand-new AI chatbot, designed to provide around the clock support. Marking a significant leap forward for Heatons Group, HUGO has been created to offer a seamless and intuitive customer service experience.
why choose HUGO?
As the traditional 9-to-5 schedule becomes a thing of the past, flexibility is more important than ever. Whether you’re starting your day at 6am or winding down at 10pm, we believe you should always have access to the answers you need. That’s where HUGO comes in, offering 24/7 support for a wealth of day-to-day queries or enquiries, so you never have to wait for assistance.
The name is inspired by our initials (HG), and it represents more than just a chatbot. HUGO is an extension of our team. A digital colleague ready to help at a moment’s notice.
bespoke product recommendations
Finding the right product quickly and easily is essential when shopping online. In-store you can physically interact with products or ask a colleague for guidance. But online, this can be difficult. That’s why HUGO is fully integrated with our product catalogue. It knows everything that we sell and can offer a curated list of recommended products based on your needs.
Why not try it yourself?
real-time order tracking
One of the most common queries we receive is about order status updates. HUGO has access to our orders database and can provide real-time updates on your delivery. Simply share your order reference (SORD) number and postcode, and HUGO will instantly tell you your order's progress, right down to how many stops away your delivery is.
can i still speak to a human?
Of course. HUGO is here to enhance your Heatons experience, not replace it. Whilst HUGO is continually learning, some tasks are best handled by our expert customer support team. That why during business hours, there will always be an option to speak directly to a member of our team.
what’s next for HUGO?
HUGO is still in its infancy, and there’s plenty of room for development. We have big plans for its future, with exciting new features in pipeline.
ready to meet HUGO?
HUGO marks a significant step forward for Heatons Group. By utilising the latest in AI technology, HUGO is here to make your experience with Heatons Group faster, more efficient, and accessible at any time of day. Whether you need help finding the perfect product, tracking your order in real-time, or seeking answers to common questions, now, you can get the answers you need in an instant.
To access HUGO, just open up the live chat by clicking the orange icon in the lower right corner of our website and introduce yourself.