The Real Benefits of Buying from Heatons Group

In today’s competitive marketplace, choosing where to buy products shouldn't just be about convenience. It’s should be about making informed decisions that align with your business goals. At Heatons Group, we know we can’t match the sheer size and scale of giants like Amazon, but for those who decide to buy their products from us instead, the benefits go far beyond the surface-level.

That’s why we’re breaking down the key reasons why partnering with Heatons Group is the smarter choice for your business.

There’s nothing wrong with a bit of friendly competition, after all!

What Amazon Does Well (That We Do Too!)

Let’s get the obvious out of the way first, shall we?

When you think about why you buy from Amazon, is it because of their:

• Reliable next-day delivery?
• User-friendly platform?
• Extensive product range?

We can’t deny that Amazon has set the benchmark, but we’re proud to say we’re right up there too.

reliable next-day delivery

Prime delivery has truly spoilt us. With the click of a button, you can purchase almost anything and it will arrive the next day. But did you know that’s the same with Heatons Group? With us, order before 5:30pm and we can reliably deliver most products the next working day. Not only can we guarantee next-day delivery on thousands of our products, but you’ll be greeted by the friendly face of one of our delivery drivers who will always go the extra mile to help.

user-friendly platform

Back in 2023, our website underwent a massive transformation to become what you see today. Created with your business in mind, heatons.co.uk is now better than ever, operating with a much nicer design, streamlined purchasing experience, and faster site speeds. This year we introduced our Resource Hub, the home of the very best Heatons Group deals and content. Plus, there are exciting new browsing tools such as HUGO, our AI chatbot. All of this is designed to make your shopping experience even more seamless.

extensive product range

Like Amazon, we offer a diverse selection of products designed to meet your business needs. Our scale might not match that of Amazon, but our commitment to quality and service makes us just as competitive. Utilising vetted suppliers and trusted manufacturers, all products we sell undergo rigorous quality checks before being available to you. With products across 6 distinct divisions, our consolidated purchasing solution can save you both time and money by offering everything you need all in one place.

What Heatons Group Does Better

While Amazon might outshine us in sheer scale, there are areas where Heatons Group truly comes out on top. Here’s what sets us apart:

bespoke customisation and design

Amazon’s customisation options can be limited, especially for branded items. At Heatons Group, we take customisation to the next level with an in-house team of expert designers whose role it is to bring your ideas to life. Offering bespoke solutions for your workwear, print, and promo requirements, we can make any product look exactly how you want it to look.

personalised support

Have you ever struggled to find the right product on Amazon? You know what you’re after but can’t articulate it the right way for the search terms to recognise. At Heatons Group, we have an expert customer support team on-hand to help you identify exactly what you need, even if you only have a rough idea. With years of expertise, we’ve seen it all and can guide you towards what works best for your requirements. We’ll do the hard work for you.

sustainable approach

Sustainability is the word on everyone’s mind. While Amazon has made some efforts towards sustainable practices, here at Heatons Group we have an ESG policy embedded into our day to day workings. Our delivery routes for example, are carefully planned to help reduce our carbon footprint and 90% of our fleet are Bluemotion vehicles. Through our sustainable approach, we maintain a commitment to minimise our environmental impact, something that has been recognised with our recently awarded Gold Standard in the Weaver Social Sustainability Programme.

What Amazon Can’t Offer

We’re not here to claim we’re better than Amazon at everything – that would be unrealistic. Amazon’s vast infrastructure allows for massive orders at record-breaking speeds, and they often offer unbeatable prices for certain products that we simply can’t match. However, what they can’t deliver is the personal touch, expertise, and tailored solutions that we bring to the table.

stock management

Unlike Amazon, Heatons Group offer bespoke print and inventory management tailored to your unique business needs. With dedicated space available in our 30,000sq.ft warehouse, we can equip you with the tools to stay in control of your stock levels, making it ideal for businesses with large workforces, high staff turnover, or multiple sites. By simplifying the purchasing and management of your workwear, PPE and promotional products, we can also improve your buying prices and reduce turnaround times.

proactive account management

Our dedicated account managers provide personalised support that sets us apart. While Amazon offers automation and algorithms, our hands-on approach delivers personalised support and consultancy services for your business. Our consultative approach means that you’re always getting the best deals and products, and never being unnecessarily sold to. Our team of account managers proactively analyse your needs and listen to what truly matters to you, delivering outstanding service that you simply won’t find elsewhere. Combine that with our excellent after-sales support and you can experience a service that makes you feel like our only customer.

flexible pricing & payments

Amazon's pricing can be unpredictable. With an inconsistent pricing pattern it can be hard to budget your buying as prices can change at any point. Through our open and honest approach to pricing you will get fixed, competitive rates that deliver real savings for your business with no compromise on quality or service. With custom invoicing options too, we can arrange for payments to align with your cash flow needs.

At the end of the day, choosing where to buy from isn’t just about speed or scale. It’s about finding a partner who understands your business and supports your goals. That’s where we truly shine. We’re here to offer more than just products. We provide expertise, support, and commitment that you simply won’t find anywhere else. Let's work together.